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Workshop 7: EQ Development Circuit

Welcome to our Organisational Excellence Workshop Series. This series seeks to provide a launch pad for building professional skills and organisational success. Each workshop provides a jumping-off point for a different theme, exploring innovative strategies and practical exercises to enhance work and team dynamics. See more in the series here:
The objective of this workshop is to facilitate interactive activities that enhance understanding and improvement of emotional intelligence (EQ) in the workplace.
Full-Day Workshop (8 hours)
Materials Needed:
    • EQ self-assessment questionnaires.
    • Scenarios and role-plays for exercises.
    • Handouts on emotional regulation techniques.
    • Feedback forms.
Facilitator's Note:
    • Foster a safe and supportive environment for emotional exploration.
    • Be prepared to guide discussions and provide examples.
    • Emphasise the practical application of EQ skills in the workplace.

1. EQ Self-Assessment

Participants complete a self-assessment to gauge their current level of emotional intelligence. We use the TTI Emotional Quotient from TTI Success Insights.  
Desired Outcome:
To provide a baseline understanding of individual EQ levels. This activity focuses on enhancing self-awareness in EQ, allowing participants to pinpoint areas for personal development.
    1. Distribute EQ self-assessment questionnaires.
    2. Participants complete the assessment individually.
    3. Facilitate a discussion about the experience and general findings without requiring the sharing of personal scores.
Potential Challenges:
Discomfort with self-evaluation. To help overcome this, ensure confidentiality and emphasise the personal growth aspect.

2. Emotion Identification Exercise

Participants practice identifying and articulating emotions in various scenarios.
Desired Outcome:
To enhance emotional awareness and vocabulary. This activity focuses on recognising and naming emotions, a crucial skill in emotional intelligence.
    1. Present different scenarios (via video clips, stories, or role-plays).
    2. Participants identify and discuss the emotions displayed in each scenario.
    3. Encourage the use of specific emotional language.
Potential Challenges:
Limited emotional vocabulary. To help overcome this, provide a list of emotion words to assist.

3. Active Listening Workshop

Participants engage in exercises to develop active listening skills.
Desired Outcome:
To improve empathetic listening, a key component of EQ. This activity focuses on active listening, crucial for empathising and understanding others.
    1. Brief training on active listening techniques.
    2. Pair participants for listening exercises.
    3. Share experiences and discuss the impact of active listening.
Potential Challenges:
Difficulty in staying focused on listening without interrupting or formulating responses. To help overcome this, emphasise the importance of being present in the conversation.

4. Empathy in Action Role Play

Role-playing exercises to practice empathy in workplace situations.
Desired Outcome:
To apply empathy in complex or challenging interactions. This activity focuses on developing empathy to understand and share others' feelings, improving workplace relationships.
    1. Create workplace scenarios that require empathy (e.g., dealing with a stressed colleague).
    2. Participants role-play these scenarios in pairs or small groups.
    3. Group discussion on the role of empathy and its impact.
Potential Challenges:
Misunderstanding empathy as agreement. To help overcome this, clarify that empathy is about understanding, not necessarily agreeing.

5. Emotional Regulation Techniques

Learning and practicing techniques to manage and regulate emotions.
Desired Outcome:
To improve self-regulation, a critical aspect of EQ. This activity helps participants to remain calm and clear-headed in emotional situations.
    1. Explore various emotional regulation techniques (e.g., deep breathing, mindfulness).
    2. Participants practice these techniques in guided exercises.
    3. Discuss experiences and the applicability of these techniques in the workplace.
Potential Challenges:
Resistance to new techniques. To help overcome this, encourage an open mind and willingness to try new approaches.

6. EQ Improvement Plan

Creating a personal plan for developing EQ based on the day's learnings.
Desired Outcome:
To foster continuous improvement in emotional intelligence. This activity ensures the application of workshop content for personal growth beyond the session.
    1. Participants reflect on their EQ strengths and areas for development.
    2. They create a specific plan for improving their EQ, using techniques learned in the workshop.
    3. Share plans in small groups for feedback and commitment.
Potential Challenges:
Overly ambitious or vague plans. To help overcome this, guide participants to set realistic and specific goals.

7. Workshop Debrief & Feedback Session

Gathering participant feedback and summarising key workshop learnings.
Desired Outcome:
To reinforce key concepts and gather insights for continuous improvement. This activity helps to ensure an understanding of the workshop content and provides insights for enhancing future workshops.
    1. Open discussion for participants to share their thoughts on the workshop.
    2. Summarise key concepts and learnings.
    3. Collect written feedback for future workshop enhancements.
Potential Challenges:
Limited participant engagement. To help overcome this, encourage honest and detailed feedback, stressing its importance.

Thank you for joining us in this edition of the 'Organisational Excellence Workshop Series'. We hope the insights and strategies from the EQ Development Circuit workshop have inspired you and provided a valuable tool to kick-start and customise your own workshop. Remember, each workshop in this series is a step towards enhancing and enriching your organisational culture. Stay tuned for our next edition, where we will explore another vital aspect of professional development, continuing our journey of learning and growth. Until then, we encourage you to implement what you've learned and share your experiences with your peers.
Trevor O'Sullivan

Trevor O'Sullivan

General Manager. Since the early 2000s, Trevor has worked with thousands of Talent Management professionals to develop and apply assessment-based talent management solutions for selecting, developing and managing people. Trevor is an active member of the TTI Success Insights (TTISI) Global Advisory Council, contributes to TTISI product development and is a regular presenter at TTISI-R3. He is honoured to have received multiple Blue Diamond Awards and, more recently, the Bill Brooks Impact Award recognising his contributions to the TTISI global network.

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