From Insight to Action: Turning Frontline Feedback into Strategy
In many organisations, frontline workers have valuable insights due to their direct interaction with products, services, and...
Posts about Culture & Organisational Development (2)
Creating a Culture of Ownership Among Frontline Employees
Recently, I discovered the film "Flamin’ Hot," a biographical comedy-drama that chronicles the inspiring story of Richard...
From Daily Tasks to Strategic Impact: Empowering Frontline Team Members to Work 'On Their Job'
The well-known adage, "Work on your business, not in your business," is frequently directed at owners and leaders to...
Leading from Behind: How Effective Leadership Facilitates Frontline Innovation
The role of leadership has undergone a significant transformation. It’s no longer just about setting direction and...
Unlocking Efficiency: The Power of Frontline Insights in Process Improvement
In process optimisation, there lies a critical but often underutilised asset—frontline team members. These individuals hold...
Workshop 9: Effective Feedback Techniques Workshop
Welcome to our Organisational Excellence Workshop Series. This series seeks to provide a launch pad for building...
Workshop 8: Conflict Resolution Clinic
Welcome to our Organisational Excellence Workshop Series. This series seeks to provide a launch pad for building...
Workshop 3: Stress Management and Resilience Building
Welcome to our Organisational Excellence Workshop Series. This series seeks to provide a launch pad for building...