Why You Need to Hire For Attitude
“Attitude” is a broad term. We know we want employees with a good attitude. But what does this mean exactly? Just what is a...
Posts about Emotional Intelligence (8)
Emotional Quotient (EQ) in Sales & Customer Service
People working in customer-facing roles (sales and customer service), along with their direct managers, need to have the...
Layers of Performance (Layer 1: Emotional Intelligence)
This is part of the Layers of Performance framework: Click Here to read the introduction.
How Does Emotional Intelligence Affect Your DISC Profile
Let's pretend for a second that you are a sales manager, and you're about to hire a new sales rep. You're looking at their...
Emotional Quotient: Executive Summary
Most will agree that emotional intelligence (EI), in its most simple definition, relates to the ability to manage your own...
The Most Important Leadership Ability
If there were a single most important ability for leadership success, which someone asked you to pick and then summarise in...
Is Having an Asshole Boss Really that Bad
The question "Is having an asshole for a boss really that bad?" was posed by this article written by a US colleague. The...
5th Core of Emotional Intelligence: Social Regulation
There was a rather unusual political slip of the tongue that made headlines. Robyn Parker (the NSW Liberal Environment...